Deleting your account in the app#
The quickest route, and it needs nobody's help.
- Open the Slateway Driver app and sign in.
- Go to Settings.
- Choose Delete account.
- Confirm. You will be asked to confirm more than once, on purpose: this cannot be undone after the recovery period below, and it should not be possible to do it by a mis tap in a moving cab.
You are signed out immediately. Your account is deactivated at once and permanently deleted after 30 days.
Deleting your account by email#
If you cannot reach the app, for example because you no longer have the device, write to support@slateway.app from the email address on the account. Tell us the name of the company you drove for. We will confirm the request with you, and with that operator where their records are affected, and complete it within 30 days.
What is deleted#
- Your name, email address and phone number.
- Your sign in credentials and every active session.
- Your location history.
- The device notification identifier for your installations.
- Your profile and app settings.
What is not deleted, and why#
Your employer's operational records stay with your employer. Deliveries you completed, checklists you submitted, proof of delivery you captured and parts you drew are business records of the haulage company, not personal content of yours. They are evidence that a customer's freight was collected and delivered, and they are frequently required by that company's tax, insurance and transport obligations.
Those records are retained by the operator, and your personal identifiers are removed from them where doing so does not destroy their meaning. If you want them removed entirely, that is a decision for the haulage company that holds them, and we will pass your request on.
We also keep the minimum needed to meet a legal obligation, to resolve a dispute, or to enforce our agreements, and no longer.
How long it takes#
| When | What happens |
|---|---|
| Immediately | You are signed out on every device and the account stops working. |
| Within 30 days | Personal information is permanently deleted from our active systems. |
| Within 90 days | It ages out of encrypted backups, which are not edited in place because a backup that can be rewritten is not a backup. |
If you are a haulage operator#
To close an entire account and have every record removed, write to support@slateway.app from an address on the account. We will confirm the request with a named administrator before acting, because this deletes the records of every driver and every trip on that account.
Questions#
support@slateway.app. See also our privacy policy.